Get The Best Solution For Your Business

Masergy Calling and Collaboration Available Services

Telecom & PSTN 

 
Local Numbers and PSTN Replacement
DID/DDI in over 60 countries and complete PSTN replacement capabilities in over 23 countries

Regulatory Services
E911, Number Porting , New Number Provisioning

Unlimited Calling
Local, Long Distance, International Toll-Free (in 77 countries)

 

Customer Support

 
24 X 7 X 365 Support 
World-Class NOC staffed by Certified Engineers and Technicians

 

Self-Service Portal

 
Secure access for User and Admin-Level service configuration
Ancillary Services

 

Network

 
Secure SD-WAN, Multiple Access Options, Unlimited Virtual Environments, Managed Network Functions

 

Cloud Contact Center

 
Omnichannel Cloud Contact Center, Real-Time Dashboards, and Interactive Analytics powered by Cisco Customer Journey

Included in the Package

Cloud PBX

Business Calling FeaturesScreening, Transfer, Park & Pick-up, Selective Forward

Group FeaturesMulti-level Auto Attendant & IVR, Hunt Groups, Call Queue

Masergy Calling AppHD Voice & Video Softclients for Laptop & Mobile

HD CallingWideband Audio and HD Video Calling

SoftclientsWebex Calling Receptionist, Webex Calling Desktop, Webex Calling Mobile

Visual VoicemailCloud Mail Box, Voice Mail to Email, Voice Portal

Site ServicesInternet Fax, Music on Hold, Call Plan Management


Cisco Webex Teams

HD Audio & Video ConferencingOne-Click Meeting Start, Seamless Across Devices

Persistent Collaboration RoomsChat history, File Exchange, Manage User Access

Instant Messaging & PresenceReal-time Chat, Group Chat, Activity Status, Customized Alerts

Security and ControlEnd-to-End Encryption, Secure Search, Lock & Moderator Controls

Screen SharingShare Files, Screens, Whiteboard with Interactive Drawing

Available at Additional Cost

Cisco Devices & End Points

IP Phones and Video Handsets6800, 7800, 8800 Series

IP Conference Phone7832

Analog ATAs191, 192


Cisco Webex Meetings Packages

Record MeetingsEmail with MP4 Recording Hosted by Cisco

HD Audio & Video ConferencingOne-Click Meeting Start, Screen Sharing, Seamless Across Devices

PSTN Dial-In AccessLocal and Toll-Free Dial Access

Remote SupportRemote Desktop Control, Live Chat

Events & WebinarsBrandable Registration, Polling, Chat, Moderator Controls

A Communications Offer from Masergy Powered by Cisco Technology

Calling, Front Office & Group Features, Teams, Meetings, and Devices from Masergy

Services and Support from a Proven Cloud Migration Enabler

  • Transparent subscription model to help you plan and scale
  • Built to support multi-site and global communications requirements
  • Intelligent user experience that integrates collaboration with enterprise applications, so you can streamline processes and support a more intuitive way to work
 
Masergy provides access to full-stack collaboration for enterprises with cloud calling, meetings, teams, customer care and devices fully integrated and delivered via our world-class implementation services. With Masergy CloudCollab, you reap the benefits of a fully comprehensive, end-to-end solution.

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