Masergy Calling and Collaboration Available Services
Telecom & PSTN
Local Numbers and PSTN Replacement
DID/DDI in over 60 countries and complete PSTN replacement capabilities in over 23 countries
Regulatory Services
E911, Number Porting , New Number Provisioning
Unlimited Calling
Local, Long Distance, International Toll-Free (in 77 countries)
Customer Support
24 X 7 X 365 Support
World-Class NOC staffed by Certified Engineers and Technicians
Self-Service Portal
Secure access for User and Admin-Level service configuration
Ancillary Services
Network
Secure SD-WAN, Multiple Access Options, Unlimited Virtual Environments, Managed Network Functions
Cloud Contact Center
Omnichannel Cloud Contact Center, Real-Time Dashboards, and Interactive Analytics powered by Cisco Customer Journey
Included in the Package
Cloud PBX
Business Calling FeaturesScreening, Transfer, Park & Pick-up, Selective Forward
Group FeaturesMulti-level Auto Attendant & IVR, Hunt Groups, Call Queue
Masergy Calling AppHD Voice & Video Softclients for Laptop & Mobile
HD CallingWideband Audio and HD Video Calling
SoftclientsWebex Calling Receptionist, Webex Calling Desktop, Webex Calling Mobile
Visual VoicemailCloud Mail Box, Voice Mail to Email, Voice Portal
Site ServicesInternet Fax, Music on Hold, Call Plan Management
Cisco Webex Teams
HD Audio & Video ConferencingOne-Click Meeting Start, Seamless Across Devices
Persistent Collaboration RoomsChat history, File Exchange, Manage User Access
Instant Messaging & PresenceReal-time Chat, Group Chat, Activity Status, Customized Alerts
Security and ControlEnd-to-End Encryption, Secure Search, Lock & Moderator Controls
Screen SharingShare Files, Screens, Whiteboard with Interactive Drawing
Available at Additional Cost
Cisco Devices & End Points
IP Phones and Video Handsets6800, 7800, 8800 Series
IP Conference Phone7832
Analog ATAs191, 192
Cisco Webex Meetings Packages
Record MeetingsEmail with MP4 Recording Hosted by Cisco
HD Audio & Video ConferencingOne-Click Meeting Start, Screen Sharing, Seamless Across Devices
PSTN Dial-In AccessLocal and Toll-Free Dial Access
Remote SupportRemote Desktop Control, Live Chat
Events & WebinarsBrandable Registration, Polling, Chat, Moderator Controls
A Communications Offer from Masergy Powered by Cisco Technology
Calling, Front Office & Group Features, Teams, Meetings, and Devices from Masergy
Services and Support from a Proven Cloud Migration Enabler
- Transparent subscription model to help you plan and scale
- Built to support multi-site and global communications requirements
- Intelligent user experience that integrates collaboration with enterprise applications, so you can streamline processes and support a more intuitive way to work
Masergy provides access to full-stack collaboration for enterprises with cloud calling, meetings, teams, customer care and devices fully integrated and delivered via our world-class implementation services. With Masergy CloudCollab, you reap the benefits of a fully comprehensive, end-to-end solution.